Privacy policy

Last updated: January 28, 2026

ELVORA operates this store and website, including all related content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. ELVORA is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies you or can reasonably be linked to you. We may collect the following:

  • Contact details: name, address, billing and shipping addresses, phone number, email.

  • Financial information: credit/debit card info, account numbers, payment details, transaction info.

  • Account info: username, password, preferences, settings.

  • Transaction info: items viewed, purchased, returned, or exchanged.

  • Communications: messages or inquiries you send us.

  • Device info: device, browser, network, IP address, and other identifiers.

  • Usage info: interactions with the Services, including browsing and navigation.

Sources of Personal Information

We may collect personal information:

  • Directly from you when using the Services, creating an account, or contacting support.

  • Automatically via cookies, device signals, or similar technologies.

  • From service providers acting on our behalf.

  • From partners or third parties, where relevant.

How We Use Your Personal Information

We may use personal information to:

  • Provide and improve Services: fulfill orders, process payments, manage accounts, arrange shipping, handle returns/exchanges, personalize your shopping experience, and recommend products.

  • Marketing: send promotional emails or messages, display personalized ads, or show offers based on your activity.

  • Security and fraud prevention: verify accounts, detect fraud, and secure our Services.

  • Communicate with you: provide support and maintain customer relations.

  • Legal compliance: comply with laws or respond to legal requests, investigations, or disputes.

Disclosure of Personal Information

We may share personal information with:

  • Shopify, vendors, and service providers (e.g., payment processors, IT support, shipping, analytics).

  • Marketing partners to provide promotions or targeted ads.

  • Affiliates or corporate group entities.

  • Legal or business purposes such as mergers, acquisitions, bankruptcy, or to protect rights and Services.

You may direct, request, or consent to certain disclosures, such as shipping orders or integrating with social media.

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process personal information to provide and improve Services. Shopify may use personal information to offer enhanced features across other merchants and services. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy.

Third-Party Websites

The Services may include links to third-party sites. We are not responsible for their privacy or security practices. Information you provide on public or semi-public platforms may be visible to others.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. If a child has provided personal information, you may contact us to request deletion.

Security and Retention

No system is completely secure. We recommend not sharing sensitive information via insecure channels. Retention of personal information depends on account needs, legal obligations, dispute resolution, or other operational requirements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access, correct, or delete personal information.

  • Data portability.

  • Opt-out of sale or sharing for targeted advertising.

  • Withdraw consent for processing where applicable.

Rights may vary by jurisdiction, including additional rights under UK or EU law. Requests can be made through Contact Us.

International Transfers

We may transfer, store, or process personal information outside your country. Transfers outside the EEA or UK rely on recognized mechanisms like Standard Contractual Clauses unless otherwise legally sufficient.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational needs. Updates will be posted on this website with the revised “Last updated” date.

Contact

For questions or to exercise your privacy rights, please Contact Us directly through our support page.